FAQ
Do visitors have to install an app?
Section titled “Do visitors have to install an app?”Never. The QR opens a mobile web page instantly. Very few visitors download a town app for a single visit, and apps that are not updated stop working.
What if there’s no signal at the monument?
Section titled “What if there’s no signal at the monument?”Pages are light and audio streams with instant start: they work on weak coverage.
Which languages can the guide be in?
Section titled “Which languages can the guide be in?”Catalan, Spanish, English and French as standard; any other language as an upgrade — without reprinting a single plaque.
What happens to the plaques if we change the town website?
Section titled “What happens to the plaques if we change the town website?”Nothing: they point to our permanent redirect layer (/q/<code>), remappable without touching any plaque.
How is it procured?
Section titled “How is it procured?”Projects are designed for the Spanish contrato menor (direct award): the archive licence and the routes project are separate objects, and each fits a contrato menor (up to €15,000 a year, excluding VAT). E-invoicing (FACe/eFACT) with your DIR3 codes.
How much does it cost?
Section titled “How much does it cost?”We do not publish tariffs yet: we send a fixed quote for each object. Request a quote at hola@enacast.com.
What does the annual maintenance fee cover?
Section titled “What does the annual maintenance fee cover?”Hosting and CDN, stats (the monthly PDF report is coming soon), automatic QR monitoring, reasonable content changes and support.
Are the stats GDPR-compliant?
Section titled “Are the stats GDPR-compliant?”Yes: aggregate counts with no personal data; visitor pages use no cookies and need no banner.
Who owns the content?
Section titled “Who owns the content?”The town, with an indefinite licence and delivery as open files (mp3 + texts).